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1. Does my software license expire?

Ans: The Serial Number purchased must be activated within 12 months. The codes generated from this activation will only work on the software version released at the time of activation. This code will never expire for the purchased version. We recommend that you make a backup of the installation file on a CD or USB drive that can be used to reinstall the software at a later date if needed. We also recommend that you keep a copy of your registration code.

2. How do I purchase your software?

Ans: The easiest way is to purchase online. Our online purchasing is secure and we accept VISA and MasterCard credit cards, or you can choose to "Pay by PayPal" or "Pay by Check." For more details on the purchasing process see below.

3. How does purchasing work. What is the process?

Ans: Purchasing and registering is an easy process that involves 4 simple steps:

1. Purchase - Purchase the software online. You do not need to wait for a physical CD. You just purchase a "license" for the software. You get a 13 digit license serial number on the web page after you purchase or by email within seconds after you click purchase.

2. Download & Install - If you do not already have the trial version you need to download the program. Downloading is quick and should take less than a minute on normal connections. You can skip step if you already have the trial installed. With all our programs the trial version is the actual version of the program that just has not yet been activated.

3. Activate - Activate the software by completing this form. Activation requires your 13 digit serial number you received when you purchased in step 1. Once you activate your software you will receive a registration code containing 4 fields - Name, location or email, ID and key.

4. Register - Open the Register Software box from the menu of the program and enter the registration code you received in step 3 into the software.

4. Which of the license class options do I need?

Ans: When you open the purchase page you may see a number of different license class options. This means we have different pricing for different feature sets and the registration and activation code you receive may limit your use of the software in one way or another.

To find out which option is right for you, click on the "more info..." link under the license class. That will explain the class in more detail. If you are still in doubt please download the demo version free to better understand how the software works and decide which feature set best fits your needs.

5. What restrictions apply to the license?

Ans: If the license is named as an "Installation License" the main restriction is you need to purchase one license serial number for each computer that the program runs on.